Frequently Asked Questions
Process of Ordering
How should I place an order on this website?
To place an order with Universitycustomwritings.com, you only require clicking ‘Order now’ to be directed to our order page. You require to key in your full contact information such as phone and email contacts to let us send you the finished order or contact you in the event an issue arises.
How do I upload the necessary files?
There are various procedures in which one can present us any extra information or files that you require to give the writer, immediately you place an order with us. First, one can simply upload the files from your profile (customer’s account) which was automatically set up for you on placing the Order. Then again, you can send the files directly to us through our official email account which is firstname.lastname@example.org. If you encounter any problems uploading your file, kindly feel free to reach us using the Live Chat from where you will be guided by one the customer care officers.
How long do you take to complete the order?
This depends on the deadline, which the client indicated when placing the order. Since we always guarantee that we attend to all your orders in 24 hours, the completion duration is mainly reliant on the instructions given, urgency level, and the writer level which the client chooses. Sometimes we recognize that owing to the nature of the assignment, extra time may be required and in this case, we always make sure that we contact our clients in advance to ask them for a deadline extension if feasible. However, we ascertain that all the necessary steps in ensuring timely completion of orders are taken.
How do I receive the ordered paper when it is completed?
On placing the order on our website, we create a personal account/profile for you, where you easily log in anytime and check the advancement of your order. The completed work will be timely uploaded on our system, enabling you to easily download it. Upon request or whenever possible, we make sure that we directly send the paper to the client’s email.
Can I scrutinize the progress of my order and request my writer to give me a draft?
Via your individual account, you can request or easily chat with the writer to inquire about the progress of your work. We similarly advise our writers to keep uploading drafts of your order to make sure that the client is able to trail its progress.
If my instructor makes various changes regarding my ordered paper, can I send the changes to the writer before the order is completed?
Provided the changes you want to make do not breach your initial instructions, the clients are allowed to revise the orders without having to pay extra money.
Can I in any way communicate to the writer who is working on my order?
In your individual account/profile, you can freely communicate with your writer and in case he/she fails to respond with time, you are allowed to contact any of our customer assistance representatives who then notify the writer and deliver your message and further insist a prompt reply to the concern.
Are there additional charges besides what is indicated on this website when am ordering?
Not at all. At Universitycustomwritings.com, we always stand for the utmost standards of respect and honesty. This is why we do not charge our clients any added cost besides the prices present on the order calculator when placing the order.
Am I assured that the person managing my order is competent?
At Universitycustomwritings.com, we see to it that only the qualified professionals holding provable academic qualifications are hired as our writers, editors or researchers. Before assigning the order, we must review his/her area of specialization. Therefore, we can assure you that the writer processing/working on your paper is not only committed and willing to write it but he or she is also qualified.
Will you really meet my stated deadline?
Universitycustomwritings.com is ever dedicated to ensuring timely/apt delivery of all assignments without compromising on the quality of your paper. However, we constantly encourage our clients to be decisive while placing their order and to make sure that all necessary instructions are timely issued to permit the writers adequate time to tackle the paper and complete it in time. Notably, late surrendering of instructions might interfere with timely completion and delivery of the order.
Can you assure me that the work will be plagiarism free?
We at all times ascertain that all papers are passed through our advanced anti-plagiarism software to ensure that the work is 100% original prior to sending them to the clients. Our writers know that any infringement of this will clearly result in an instant contract termination in addition to heavy fines.
Will I be satisfied on getting the completed paper?
We always work to ensure our clients get 100% fulfillment. The writers are sternly advised to adhere to all instruction given by the clients and similarly undertake scrupulous research to ensure that they generate the highest quality of the final paper.
What happens if I am not contented with the work, will you redo it or refund the money?
Our main aim is to offer you a final product that totally satisfies you. In case you are not pleased with the work on receiving, you are free to request that your paper be revised at no additional charges and if you still require more changes in the order, be free to demand as many revisions as necessary.
Confidentiality and Security
Am I guaranteed of security concerning my credit card information as I order? Do you in any way keep this data?
Such sensitive information of our clients is passed according to the secure procedural standards of our company using authorized 128 (bit) encryption. We work hand in hand with the worldwide renowned industries in the security area processing to guarantee total security.
Am I guaranteed in regard to confidentiality and privacy when dealing with this company?
Your confidentiality and privacy is highly guaranteed when dealing with this company. You can be confident that your personal details will never be let out like other companies do. We constantly ensure that privacy is highly upheld.